Altran provide a digital assistant software that increases customer experience, lower costs and free internal resources. Add it as a digital co-worker to your customer services team, your HR-departement or similar, and gain 24/7 availability, instant scaling to customer demand as well as real time insights to requests. All through a user friendly chatbot interface.
As up to 80% of requests to customer service departements handles repeatedly asked questions, companies struggle to achieve the excellent sales support that is expected and desperately needed in today´s online retail.
Altran’s retail chatbot adds usability designed digital assistant to your company’s sales support staff to answer all of these questions 24/7, politely, accurately and understandably, using Artificial Intelligence to interpret questions and respond to each customer individually - scaling to as many customers as needed
Online retailer Flattered have automated responses using Altran’s digital assistant with 70% in the first two months. By integrating to back end e-commerce systems the digital assistant can handle general inquiries as well as customer specific questions such as order or return status, freeing up time for staff to focus on value added sales conversion.
Altran's Digtial Assistant is an all Microsoft based solution available as-a-service that utilizes the AI in Cognitive Services. With 45 000 employees as global capacity and deep industry & vertical domain knowledge, Altran can support any client scenario and implementation.
Altran Digital Assistant gives you valuable insight into your users. With the customer insights dashboard you will receive real time metrics on how many questions the bot gets, what your customers are asking, which questions the bot is unable to answer, and much more.
Used in conjunction with the training tool, these insights will continuously improve the accuracy of the Altran Digital Assistant.
Are you interested in our chatbot? Do you need to streamline your customer service? Fill in your details below and we will be in touch with you shortly.